Jaguar I-Pace Apple CarPlay and Bluetooth Problems
On an I-Pace most CarPlay and Android Auto failures come down to the cable and port, out-of-date software on the car or the phone, or a pairing that needs doing again from scratch. Touch Pro Duo cars (to MY20) are wired only; wireless projection arrived with Pivi Pro software OS 3.0. One trap: on Touch Pro Duo a dead in-car data SIM can stop CarPlay connecting.
How bad is it · Safe to drive
Safe to drive — this is a connection fault
Nothing mechanical depends on it. Navigation and calls just have to come from the phone in the meantime.
Which one applies to yours depends on your symptoms, your model year and what has already been done to it.
Likely causes, most common first
Read the check cost before the odds: a free check that rules a cause out beats a likely guess that costs money.
The cable or the USB connection
Wired projection needs a data connection the phone trusts. Cheap cables often lack the authentication chip and only charge, and a worn cable or socket drops the session at random.
Wired Android Auto that switches off and goes back to the Jaguar home screen; a phone that charges but never starts CarPlay.
A genuine or properly certified cable, and the two armrest USB ports, which are the ones that carry projection. Keep the cable where it can't be knocked.
A wireless Android Auto adapter in the USB port took the cable out of the loop on a Touch Pro Duo car: no more drop-outs.
Software on the car is out of date
Early infotainment software had projection bugs, and wireless CarPlay and Android Auto only came with Pivi Pro OS 3.0, which needs the car on 2.1.6 or 2.1.7 first. MY21 cars weren't enabled for wireless at delivery.
CarPlay that can't find the phone on an early car; no wireless option on an MY21–22 car while the cable works.
Check the version in the software update screen. For wireless, make sure it is selected in the car's CarPlay/Android Auto settings and that Wi-Fi and Bluetooth are on.
After the update, forget the phone in the car and the car in the phone, then pair again and accept the prompts on both sides.
The in-car data SIM has stopped working (Touch Pro Duo)
On Touch Pro Duo the projection handshake goes through the car's own connectivity. With its data SIM dead, CarPlay and the InControl apps fail even though CarPlay uses the phone's data.
Connection failed. Disconnect USB cable, reconnect and try again — on every phone, cable and socket. Wired Android Auto stopping the day the connected-services subscription ran out.
Swap-test in order: cable, phone, port. If all fail, look at the car's SIM and its data subscription.
Reseating the vehicle SIM in the centre cubby, mobile data enabled in the car's settings, then a full shutdown and restart brought CarPlay back.
The phone's side
The handshake can stall on the phone: Android Auto already running before the cable goes in, or phone firmware the car's USB doesn't get on with.
The car sees the phone but says follow the actions on the phone screen and nothing appears; device connection not compatible; CarPlay apps frozen.
Close Android Auto and disconnect any wireless session before plugging in; update the phone.
With Android Auto closed first, the permission prompts appeared and it connected. A phone system update cured an incompatible-device message; an iOS update cured unresponsive CarPlay apps.
A dash cam interfering with hands-free calls
Accessories wired into the car can upset the phone link; the exact mechanism wasn't pinned down.
The phone pairs and contacts appear, but every hands-free call fails with not registered on network.
Power the accessory off and try a call.
Unplugging and reconnecting the dash cam power brought hands-free calls back.
Calls stay on the handset: phone settings
If the car can start or answer a call but no audio reaches it, the Bluetooth link works and the phone is choosing where the call audio goes. After wireless Android Auto, the phone's Bluetooth Calls and Audio switches for the car can be left off.
Call on Phone on the screen, audio from the handset, contacts synced normally.
On the phone, open the car's Bluetooth entry and turn Calls and Audio on; in the dialler, set the audio output to Bluetooth.
Worth trying: forget the car on the phone, reboot the phone and pair again, twice if the first attempt fails.
Wireless pairing done in the wrong order
Pairing Bluetooth first and then asking for wireless projection can end in an error, and a stale pairing on the phone can stop CarPlay starting.
Wireless CarPlay that worked for a while and now never starts, with the setting greyed out; an error about 20 seconds after set-up.
On the iPhone, Settings > General > CarPlay, select the car and Forget This Car. For Android Auto, pair from its menu without pairing Bluetooth beforehand.
Worth trying: pair from the CarPlay or Android Auto menu; with wired CarPlay refusing, turning the phone's Bluetooth off let it connect on one car.
The order to check them in
The point of the order is money: each step either rules a cause out or makes the next one worth doing. Green is free, amber costs a little, red is the one to arrive at last.
Cable and port
A genuine or certified cable in one of the armrest ports. If another cable works, you're done.
cheapRestart both ends
Restart the phone, and reboot the infotainment by holding its power button in the volume knob.
freeUpdate the car and the phone
Check the infotainment version and the phone's system version.
freeRe-pair from scratch
Forget the car on the phone and the phone in the car, then pair again from the CarPlay or Android Auto menu.
freeCalls on the handset
Turn on Calls and Audio in the phone's Bluetooth entry for the car and set the dialler output to Bluetooth.
freeTouch Pro Duo: the car's SIM
If every phone and cable fails, reseat the vehicle SIM and check mobile data is enabled in the car.
freeAccessories
Power off a dash cam or anything else recently wired in and try again.
freeWhat it usually isn't
Don't spend money here first:
If none of this finds it:
On jagaux.com
- Jaguar I-Pace No Sound, Speaker ProblemsIf the phone connects but nothing comes out of the speakers.
- Jaguar VIN decoderConfirm your exact model year, engine and factory options before ordering parts — free.
Ratings, fuse numbers and torque figures vary by model year and market. Read the legend on your own car before pulling anything, and use the figures in the manual for your car, not the ones in a video.
Check your VIN: exactly which car you have and which bulletins apply to it.