Jaguar F-Pace Apple CarPlay and Bluetooth Problems
Check your system first: the 8-inch InControl Touch can never run CarPlay. The 10-inch Touch Pro gets wired CarPlay and Android Auto with the 2019 software; Pivi Pro adds wireless. On Pivi Pro, a CarPlay button that opens settings or a greyed-out option after an update is usually corrupted user data — reset it and pair again.
How bad is it · Safe to drive
Safe to drive
Nothing here affects how the car drives. Sort it out parked, not on the move.
Which one applies to yours depends on your symptoms, your model year and what has already been done to it.
Likely causes, most common first
Read the check cost before the odds: a free check that rules a cause out beats a likely guess that costs money.
Corrupted user data after a Pivi Pro update
An over-the-air update can leave user data in a state where the CarPlay button opens Connection settings instead of CarPlay.
It started right after an update, 4.1.3 for example; deleting the profile and the pairings doesn't help.
Note the software version and when it changed.
Settings, General, System restore, delete all user data; forget the car on the phone and set up again. If it doesn't take, switch the car off and on.
A bug in the release itself
Pivi Pro OS 4.0.0 sent the Android Auto button to Settings — a software fault, not the phone.
Buttons that open the wrong screen straight after an update.
Check whether a newer update is waiting.
JLR's follow-up over-the-air update fixed it; restarting the car cleared the CarPlay side.
A pairing that's stuck
Old pairings and network settings on the phone can stop the car and phone agreeing on a new connection.
CarPlay greyed out, Bluetooth slow to connect or dropping.
Try with the phone on the wireless charging pad, then from scratch.
Forget the car in the phone's Bluetooth and CarPlay settings, restart both, reset the phone's network settings and pair again from the phone's CarPlay menu.
Software or features the car doesn't have yet
On Touch Pro, CarPlay and Android Auto came with the 2019 software and a smartphone package the dealer has to add. An update can drop the package again.
Not available, see jaguar.com on the screen, or Android Auto missing from the menu.
Look at the home screen: four tiles in a square is old software.
A dealer update with the smartphone package enabled. Touch Pro needs both the USB cable and Bluetooth pairing for Android Auto.
The car's Bluetooth module or its software
If several phones all fail, the car is the problem: the infotainment control module, fed by a Bluetooth antenna at the front, or its software.
Bluetooth switched off at every start, the car showing a strange name, every phone slow to connect.
Try two or three different phones.
A dealer software reinstall; on Touch Pro, release 2.5_004_03 improved Bluetooth call audio. A weak 12 V battery gives similar faults in cold weather.
The order to check them in
The point of the order is money: each step either rules a cause out or makes the next one worth doing. Green is free, amber costs a little, red is the one to arrive at last.
Identify the system
8-inch with physical side buttons: no CarPlay, ever. 10-inch Touch Pro: wired only, with current software. Pivi Pro: wired and wireless.
freeAnother phone and cable
If another phone works on the same cable, the fault is your phone — often a worn or dirty USB-C port.
freeForget and pair again
Both sides: the car on the phone, the phone on the car.
freeRestart the system
Pivi Pro: hold the volume roller until the screen goes blank.
freeDelete user data
Settings, General, System restore.
freeDealer: software and smartphone package
For Touch Pro cars on old software or with the option missing.
cheapWhat it usually isn't
Don't spend money here first:
If none of this finds it:
On jagaux.com
- Jaguar F-Pace Infotainment Problems, Touch ScreenIf the whole screen freezes, goes blank or reboots.
- Jaguar VIN decoderConfirm your exact model year, engine and factory options before ordering parts — free.
Ratings, fuse numbers and torque figures vary by model year and market. Read the legend on your own car before pulling anything, and use the figures in the manual for your car, not the ones in a video.
Check your VIN: exactly which car you have and which bulletins apply to it.