Shipping policy
SHIPPING & DELIVERY POLICY
Last updated December 17, 2023
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://jagaux.com/terms-of-service/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. All orders are processed and dispatched from our warehouse in Georgia.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
- North Korea
- Russia
Free Shipping
We offer free shipping on orders over $100, non-sale items only. Free shipping is valid on international orders.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
| Standard International Delivery | Expedited International Delivery FedEx | |
|---|---|---|
|
|
7 – 21 days |
3 – 7 days |
|
Under $100 |
$10 |
$65 |
|
Over $100 |
FREE |
$65 |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Orders on stock are processed and shipped within 3-5 business days. All shipments are tracked, we will send a tracking number for your order as soon as we ship it.
CUSTOM CLEARANCE / VAT
We declare our shipments as ‘Sale of goods’ with a full order value. You might need to pay import VAT and customs clearance fees, when the parcel arrives in your country. Please check those VAT and import duties prior to ordering! For example, import VAT in UK is 20%.
For information about customs process:
- Email support@jagaux.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://jagaux.com/refund_returns/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: (+381) 6776 9 4455
- Email: support@jagaux.com
- Online contact form: https://jagaux.com/contact/